TraderSignFix sync problems
What to check when your trades in TraderSign don't match your broker.
If your trades in TraderSign don't match your broker, work through these steps in order.
Check the basics
- Confirm your broker connection is still active in Accounts.
- Check that the account, date range, and symbol filters in your trade logs aren't hiding the trade.
- Look at the account's sync status. If it says PENDING, CONNECTING, or SYNCING, the import hasn't finished.
Look for errors
Open Import history, select the latest run for the account, and check the Issues tab. It lists any trades that were skipped and why.
Try again
Wait a few minutes, then run Sync now. If the button is disabled, see Why is Sync now disabled?.
Common problems
- I'm missing trades after sync
- Why am I seeing duplicate trades?
- Why are my trades on the wrong day or time?
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