Sync Now & Cooldowns

Refresh your trade history on demand using the manual sync feature.

Manual syncing allows you to import the latest trades from your broker immediately. By default, TraderSign runs an automatic sync every 3 hours, but you can trigger a manual refresh as needed.

How to Trigger a Manual Sync

1. Navigate to Accounts.
2. Select the specific account.
3. Open the Sync History panel.
4. Click Sync Now.

Reasons for Disabled Button

If the Sync Now button is inactive, it is likely due to one of the following:

1. Active Sync in Progress

The button is disabled while a sync is currently running to prevent duplicate data and server errors.

2. Sync Cooldown

To maintain stable connections with brokers, manual syncs are subject to a 15 minutes cooldown. If you have recently completed a sync, you must wait until the timer expires before triggering another.

The cooldown timer indicates when the next manual sync will be available.

Troubleshooting

• Verify Status: Check if a scheduled background sync is already queued.
• Refresh Dashboard: Occasionally, the UI may not immediately reflect a completed sync; refresh the page to view updated data.
• Wait for Cooldown: Cooldown periods are exactly 15 minutes from the last successful sync.

If you have any further questions or need assistance, please contact our support team.