Connect cTrader

Authorizing read-only access to your cTrader history for automatic syncing.

This guide explains how to connect your cTrader account to TraderSign.

Prerequisites

• cTrader ID (email) and password.
• Browser popups enabled for id.ctrader.com.

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Step 1: Open Auto Sync Settings

1. Go to your Accounts page.
2. Find your cTrader account, click the three dots (...), and select Setup auto sync.

3. Click the purple Connect button.

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Step 2: Authorize Connection

A new window will open from id.ctrader.com.

1. Log in with your cTrader credentials in the popup window.
2. Select Accounts: Choose the specific trading accounts to sync.
3. Grant Access: Click Allow access.

Ensure you select the correct accounts before clicking 'Allow access'.

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Step 3: Process Initial Sync

Once authorized, your account will move to CONNECTING or SYNCING. This process may take a few moments depending on your trade volume.

Troubleshooting

Popup Blocked

If the login window doesn't appear, look for a "popup blocked" icon in your browser's address bar and select Always allow popups from TraderSign.

Sync Issues

• Verify Account: Ensure you logged into the exact cTrader ID associated with your trades.
• Extensions: Disable ad-blockers if the connection feels stuck after authorization.
• Check History: Visit your Import History to see specific error messages from cTrader.

If you have any further questions or need assistance, please contact our support team.