FAQ

Find direct answers to the most common account and platform questions.

Common questions

• I'm missing trades after sync
• "Sync now" is disabled
• Why are my trades showing on the wrong day or time?
• Why did my file upload fail?
• Why am I seeing duplicate trades?
• How do I remove demo trades and start fresh?

Other notes

• If you do not find the answer here, email support with a short description and a screenshot.

If you have any further questions or need assistance, please contact our support team.